Privacy Policy — nos12

1. Definitions

In this Privacy Policy, the following terms carry the meanings set out below:

• "nos12", "we", "us", or "our" refers to the nos12 online betting platform and its operating entity.
• "Personal Data" means any information relating to an identified or identifiable natural person — including name, date of birth, email address, postal address, payment details, and IP address.
• "Processing" means any operation performed on Personal Data, including collection, recording, storage, use, disclosure, and deletion.
• "Data Subject" means the natural person to whom the Personal Data relates — in most cases, you as a nos12 player.
• "Third Party" means any entity other than nos12 and the Data Subject, including payment processors, game providers, and regulatory authorities.
• "Cookies" refers to small data files placed on your device by the nos12 platform to facilitate session management, analytics, and personalization.

2. Personal Data We Collect

2.1 Data Provided Directly by You

When you register an Account, make deposits or withdrawals, or contact our support team, nos12 collects the following categories of personal data:

• Identity Data: Full legal name, date of birth, gender, nationality.
• Contact Data: Email address, mobile phone number, residential address (city, province, postal code — Indonesia).
• Identity Verification Data: Copies of government-issued ID (e.g., Indonesian KTP / National Identity Card), proof of address documents, and selfie photographs submitted during KYC verification.
• Financial Data: Bank account details (for processing withdrawals to BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon), e-wallet identifiers (OVO, DANA, GoPay, ShopeePay, LinkAja), and transaction history.
• Account Credentials: Username (encrypted) and hashed password.

2.2 Data Collected Automatically

When you access and use the nos12 platform, certain data is collected automatically through technical systems:

• Device & Technical Data: IP address, device type (smartphone, desktop), operating system (Android, iOS, Windows), browser type and version, screen resolution.
• Usage Data: Pages visited, time spent on each page, bet history, game session data, deposit and withdrawal activity, feature interactions.
• Location Data: Country and city-level location derived from IP address (used to verify eligibility and comply with geo-restrictions). We do not collect precise GPS location.
• Cookie Data: Session tokens, analytics identifiers, and preference cookies (see Section 8).

2.3 Data from Third Parties

In certain circumstances, nos12 may receive Personal Data about you from third-party sources, including:

• Payment processors and Indonesian banking partners (BCA, BRI, BNI, Mandiri) to confirm deposit and withdrawal transactions.
• Identity verification service providers engaged to assist with KYC compliance.
• Fraud prevention and anti-money-laundering (AML) screening databases.

3. How We Use Your Personal Data

nos12 uses Personal Data for the following specific purposes:

4. Legal Basis for Processing

nos12 processes Personal Data on the following legal grounds:

• Contract Performance: Processing is necessary to fulfill our obligations under the Terms and Conditions you accepted when registering your Account — primarily for account management, payment processing, and game delivery.
• Legal Obligation: Processing is required to comply with anti-money-laundering (AML) laws, know-your-customer (KYC) requirements, and other applicable regulations.
• Legitimate Interest: Processing is necessary for our legitimate interests in fraud prevention, platform security, and improving our services — provided these interests are not overridden by your privacy rights.
• Consent: For non-essential cookies and marketing communications (where applicable), we rely on your explicit consent, which you may withdraw at any time.

5. Data Sharing and Disclosure

5.1 Who We Share Data With

nos12 does not sell or rent Personal Data to any third party. We may share your data with carefully selected third parties only where necessary for the following purposes:

• Payment Service Providers: Indonesian banking partners (BCA, BRI, BNI, Mandiri, CIMB Niaga, Bank Danamon) and e-wallet operators (OVO, DANA, GoPay, ShopeePay, LinkAja) to process your financial transactions.
• Identity Verification Partners: KYC service providers engaged to verify the authenticity of identity documents submitted during account registration.
• Game Technology Providers: Software providers including Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Spribe, and Pocket Games Soft, who may receive anonymized session data required to deliver games.
• Legal and Regulatory Authorities: We may be required to disclose data to law enforcement agencies, courts, or regulatory bodies when compelled by law or to protect the rights of nos12 and its users.
• Technical Infrastructure Providers: Cloud hosting, server, and security service providers operating under contractual data-protection obligations consistent with this Policy.

5.2 What We Never Do

• We do not sell your Personal Data to advertisers, data brokers, or marketing networks.
• We do not share your betting history or financial data with non-essential third parties.
• We do not disclose your identity verification documents to any party other than accredited KYC processors and legal authorities when required by law.

6. Data Retention Periods

nos12 retains Personal Data only for as long as is necessary to fulfil the purpose for which it was collected, in accordance with the following schedule:

• Account Data: Retained for the duration of the active Account plus 5 years after closure, to satisfy anti-money-laundering record-keeping requirements.
• KYC / Identity Verification Documents: Retained for the duration of the Account plus 5 years after the Account is closed or the last transaction date.
• Transaction Records: Retained for 5 years from the date of each transaction, as required for financial compliance.
• Customer Support Correspondence: Retained for 2 years from the date of the last interaction.
• Cookie / Analytics Data: Retained for up to 24 months from collection.

When Personal Data is no longer required, it is securely deleted or anonymized so that it can no longer be attributed to an individual.

7. Security Measures

nos12 implements industry-standard technical and organizational security measures to protect your Personal Data from unauthorized access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption on all data transmitted between your browser and nos12 servers.
• Encrypted password storage using strong one-way hashing algorithms — nos12 staff cannot view your password in plaintext.
• Encrypted storage of KYC documents and sensitive financial data at rest.
• Restricted access controls limiting which nos12 staff can access Personal Data, based on job role and need.
• Regular security audits and vulnerability assessments of the platform's infrastructure.
• Two-factor authentication (2FA) options available for your Account.

While nos12 takes all reasonable precautions, no system is entirely immune to security threats. You also share responsibility for Account security — protect your login credentials and notify our support team immediately if you suspect unauthorized access.

8. Cookies and Tracking Technologies

nos12 uses cookies and similar tracking technologies to provide and improve the platform experience. The types of cookies we use are as follows:

• Essential Cookies: Required for the platform to function. These manage your login session, maintain your language and currency preferences, and enable secure authenticated access to your Account. These cookies cannot be disabled without impairing platform functionality.
• Analytics Cookies: Used to understand how players navigate and use the nos12 platform. Data is aggregated and anonymized — these cookies do not identify you personally. They help us identify pages with high bounce rates, slow load times, or confusing navigation.
• Security Cookies: Used to detect fraudulent access attempts, bot traffic, and suspicious session behavior.

nos12 does not use advertising cookies or cross-site tracking cookies that would share your browsing activity with third-party ad networks. You can manage cookie preferences through your browser settings. Note that disabling essential cookies may prevent some platform features from functioning correctly.

9. Your Data Rights

As a nos12 player, you have the following rights with respect to your Personal Data:

• Right of Access: You may request a copy of all Personal Data nos12 holds about you.
• Right of Rectification: You may request correction of any inaccurate or incomplete Personal Data.
• Right of Erasure ("Right to Be Forgotten"): You may request deletion of your Personal Data, subject to nos12's legal obligations to retain certain records.
• Right to Restrict Processing: You may request that we temporarily stop processing your data while a query or dispute is pending.
• Right to Data Portability: You may request a copy of your Account data in a structured, machine-readable format.
• Right to Withdraw Consent: Where processing is based on consent (e.g., non-essential cookies or marketing emails), you may withdraw that consent at any time.

To exercise any of these rights, contact our support team by live chat or email. We will respond to all data subject requests within 30 days. We may need to verify your identity before fulfilling a request.

10. Minors and Age Restriction

11. International Data Transfers

nos12 operates internationally and may transfer Personal Data to servers or service providers located outside of Indonesia. In such cases, we ensure that appropriate safeguards are in place to protect your data, including contractual obligations on all third-party processors to maintain data security and privacy standards at least equivalent to those described in this Policy.

Indonesian players' financial transaction data and KYC documents are handled with particular care and are not transferred to jurisdictions without adequate data protection frameworks without appropriate contractual safeguards in place.

12. Changes to This Privacy Policy

nos12 reserves the right to update this Privacy Policy at any time. When changes are made, the updated Policy will be posted on this page with a revised effective date. We will notify registered players of material changes via email or an in-platform notification prior to the changes taking effect.

Continued use of the nos12 platform after a policy update constitutes your acceptance of the revised terms. We encourage you to review this page periodically to stay informed about how we protect your data.

13. Contact Information

For any questions, concerns, or requests regarding this Privacy Policy or your Personal Data, please contact nos12 through the following channels:

• Live Chat: Available 24/7 via the nos12 platform
• Email (plain text — not a link): [email protected]
• Support Hours: 24 hours a day, 7 days a week — WIB (Western Indonesia Time, UTC+7)

Our Indonesian-speaking support team is on hand to address privacy inquiries and assist with any data subject requests. We aim to respond to all privacy-related communications within 2 business days and to complete formal data subject requests within 30 days.